Legal

Refund Policy

Effective May 10, 2026

We want you to feel confident in your enrollment in Executive Operating Leadership. This Refund Policy describes the conditions under which a refund may be issued and the process for requesting one.

01Eligibility for Refund

To be eligible for a full refund, all of the following must be true:

• Your refund request is submitted within 14 calendar days of the purchase date
• You have not accessed more than 25% of the program content
• The request is submitted in writing to info@boydnorth.com

02Non-Refundable Purchases

The following are not eligible for refund:

• Requests made more than 14 days after the original purchase date
• Purchases where more than 25% of the program content has been accessed
• The Cohort Edition after the first scheduled cohort session has been attended
• Any add-on products or services beyond the core program tier

03How to Request a Refund

Send an email to info@boydnorth.com that includes:

• Your full name
• The email address used at enrollment
• Date of purchase
• A brief note about your reason (optional, but helpful for our continuous improvement)

04Processing Time

Refunds are processed within five (5) to seven (7) business days of approval and are returned to the original payment method. Depending on your bank or card issuer, it may take an additional 3 to 10 business days for the funds to appear in your account.

05Partial Refunds

In cases where eligibility is unclear — for example, the access threshold is borderline or the request is just outside the 14-day window — we will work with you in good faith to find a fair resolution.

06Exceptions

We reserve the right to deny refund requests that appear to be abusive or in bad faith. Examples include repeated requests across multiple accounts and requests that follow extensive program consumption.

07Chargebacks

If you initiate a chargeback or payment dispute through your bank or card issuer without first contacting us, your access to the program will be suspended pending resolution. We strongly encourage you to email us first — we will work with you to find a solution.

08Cancellation by BoydNorth

In the unlikely event we cancel a cohort or discontinue the program entirely before you have received what you paid for, you will receive a pro-rated refund of any unreceived value.